Refund policy

Return & Refund Policy

At [LuckyDeal / STORE NAME], we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, we’re here to help make the process as simple as possible.

1. Return Eligibility

You may request a return within [1 days] of receiving your order, provided that:

* The product is unused and in its original condition.
* The product is returned with its original packaging, accessories, and tags, where applicable.
* You provide valid order details or proof of purchase.
* The return meets the conditions of our return policy.

2. Return Timeframe

Return requests must be submitted within [1 days] of delivery. Requests submitted after this period may not be accepted.

To request a return, please contact us through our Contact Us page with your order number and details of the issue. For damaged or defective products, we may ask for clear photos or videos to verify the issue.

3. Refund Process & Timing

Once your return is received and inspected, we will notify you whether the return has been approved.

If approved, your refund will be initiated through the original payment method. Depending on your payment provider or bank, the refund may take approximately [7 to 15 days] to appear in your account.

If a return does not meet the eligibility requirements, the refund may be declined.

4. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer an exchange or replacement, subject to product availability.

If the same product is unavailable, we may offer a refund or another suitable solution.

5. Damaged, Defective or Incorrect Products

Please contact us within [1 days] of delivery if your product arrives damaged, defective, or different from what you ordered.

To help us resolve the issue quickly, please provide:

* Your order number
* A description of the problem
* Clear photos or a short video showing the issue
* Photos of the product packaging, if applicable

After verification, we will provide the appropriate solution, which may include a replacement, exchange, or refund.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

* Products that have been used, damaged, or altered by the customer
* Products without original packaging or accessories, where required
* Items marked as non-returnable on the product page
* Products returned after the applicable return period
* Items excluded under the applicable return conditions

7. Return Shipping Costs

For eligible returns caused by a damaged, defective, incorrect, or wrong product, return shipping costs will be handled according to our return policy.

For returns due to change of mind or personal preference, the customer may be responsible for return shipping costs, where applicable.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us through our Contact Us page. We’ll do our best to assist you and provide a fair solution.